Customer Success Support

Location: Pakistan (Remote)

Employment Type: Full-Time / Part-Time / Contract

About the Role

You will be the first point of contact for our clients, making sure every question gets answered and every issue gets resolved quickly. Your mission is to keep clients happy, onboard them smoothly, and ensure they are confident in the product — turning support conversations into long-term trust and retention.

Core Responsibilities

Respond to client emails, chats, and calls in a timely and professional manner
Guide new clients through onboarding and initial setup
Troubleshoot account, product, or service issues and escalate when needed
Maintain accurate records of client interactions in the CRM
Follow up proactively to make sure client issues are fully resolved
Identify recurring problems and report them to the product or dev team
Build strong relationships with clients to improve satisfaction and retention
Collect client feedback and share insights with the team
Maintain and update help docs, FAQs, and support resources

You Will Succeed If You Have

1+ years of experience in customer support, success, or a client-facing role
Strong written and verbal communication skills
Patience and a calm, solution-focused approach under pressure
Comfortable using CRM and helpdesk tools (Zendesk, Intercom, HubSpot, etc.)
Ability to explain technical or account issues in simple terms
Strong organizational skills and attention to detail
Ability to work independently with a remote team
A genuine interest in helping people and solving problems

Nice to Have

Experience supporting SaaS or marketing/CRM platforms
Familiarity with GoHighLevel or similar CRM systems
Experience with live chat and ticketing systems
Basic understanding of automation or workflow tools
Experience working with international or US-based clients

What You’ll Work On

Client onboarding and setup
Support tickets and live chat
Client retention and satisfaction
Help docs and internal knowledge base
Feedback loops with product and dev teams
Recurring client check-ins